• Report any incident in writing or verbally as soon as possible to the Integrated Claims Unit of ABDA Insurance by phone (021-45851018) or SMS (087782828121) or go to the nearest ABDA branch office at the latest 5 x 24 hours since the occurrence of the loss and/or damage.
  • Fill a claims form provided by ABDA and complete with the supporting documents required to submit the claim and send them to the Integrated Claims Unit by email to klaimterpadu@abda.co.id.
  • Report and obtain a reference letter from the police department for the claim in which a criminal action has occurred, such as theft or vandalism as well as an accident involving any third party (should there is claim by another party).


Claim Supporting Documents – Motor Vehicle Claims

DocumentsPartial AccidentPartial LossTotal LossStolenThird Party Liability
Claim Card / Ins. Policy
Completed Claim Form
Original Registration Letter
Copy of Registration Letter
Copy of Driving License
Police ReportIf NecessaryIf Necessary
Kaditserse Letter from Police
Blockage letter from Police
Original Invoice
Subrogation letter
Copy of ID
Original BPKB
(ownership certificate)
Three Blank Signed Invoice
Ignition Key and its spare
Claim Letter from
Third Party
Copy of STNK of
Third Party
Copy of Driving License
of Third Party
KIR Certificate for
Cargo Vehicle
Estimation (If Using Non Appointed Workshop)
Copy of ID of InsuredIf NecessaryIf Necessary

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